What is UnLitter USA?

• What is UnLitter USA?

  Our UnLitter USA solution is an app that aims to educate and reward users to pick up and dispose of litter correctly, whilst stimulating the local economy.

• How does UnLitter USA work?

  1. Attract consumers
     
     

     a. Let your customer base know that you’re now a participating merchant on the UnLitter USA app by posting on your social media. We can provide you with communication materials to do so. Please contact us, letting us know you would like access to these materials.

  2. Create voucher & offers
     
     

     a. Login to your merchant account and offer deals and discounts to consumers in the form of vouchers on the app. Consumers can then purchase these using their Circular Ucoins.

  3. Scan voucher QR code
     
     

     a. When a consumer presents you with their purchased voucher in-store, simply apply the deal/discount for the consumer and scan the QR code on the voucher to redeem the voucher and ensure it cannot be used again.

  4. Receive benefits
     
     

     a. Access new consumers through the UnLitter USA application whilst helping to keep your environment clean.

• What are the benefits of UnLitter USA?

  UnLitter USA has many benefits for both consumers and participating merchants.
  
  
  For consumers:
  

  • Earn Circular Ucoins to purchase rewards in the form of vouchers from participating merchants,
  • Join your local community in keeping your environment clean and beautiful,
  • Reduce litter entering local ecosystems and harming wildlife,
  • Stimulate your local economy by purchasing vouchers from participating local merchants,
  • Free to sign up!

  For Merchants:
  

  • Access to the UnLitter USA marketing channel, with no sign-up costs,
  • Potential for increased footfall and sales,
  • Positive CSR for encouraging consumers to clean up their environment,
  • Freedom to create and manage your own offers,
  • Quick and easy registration, with no complex POS integration!
• Who developed UnLitter USA?

  Unbox the Universe. You can find out more about Unbox the Universe at www.unboxuniverse.com

How do I participate?

• Can I participate in UnLitter USA?

  We encourage as many merchants to participate with UnLitter USA as possible. If you would like to sign up as a participating merchant with UnLitter USA, please contact us, letting us know a little more about your business, including the name, location and which goods and/or services you trade. If your business is eligible for participation, we will email you a link to register your business with UnLitter USA.

• Do I need to integrate the online platform with my POS system?

  UnLitter USA requires no complex POS integration with your already existing POS system. Everything runs via a web application.

• How do I register to become a participating merchant with UnLitter USA?

  Simply contact us and let us know your business name, location and what goods/services you trade. If your business is eligible for participation, we will email you a link to register your business with UnLitter USA.

• I have submitted my merchant account registration details for approval. What now?

  You will receive an email from us, to the email address provided, informing you of your account approval.

• How long does it take for my account as a participating merchant to be registered with UnLitter USA?

  Account approval is typically granted immediately after submission of complete and accurate merchant account registration. However, please allow for up to 48 hours.

• I have submitted my merchant account registration details but have not received an email informing me of my account approval status. What should I do?

  Please allow for up to 48 hours to receive your account registration approval email. Please also check your junk emails. If you still have not received an approval email, please contact us.

• My merchant account registration was successful. What now?

  Within the merchant account approval email you will receive your login details. The password provided is a one-time password. For security purposes, you will be asked to change this password upon your first login. Once logged in, you can begin creating vouchers to offer to UnLitter USA consumers.

Security

• Is the UnLitter USA application secure?

  We have taken all reasonable steps to protect your personal information.

• What anti-fraud measures are in place to protect my merchant?

  We have many ways that our system can detect fraud, both automatically and manually:
  

  • If any activity or transaction is flagged as suspicious, we will investigate further and may block the user’s account.
  • Anyone who violates our Terms and conditions will be notified and banned from further use. We reserve the right to report any fraud to the receptive authorities.
  • All transactions on our platform are closely monitored

Transactions, payments & financials

• How does a purchase with Circular Ucoins work?

  As with any sales campaign you may run, you decide exactly what deals you’d like to offer UnLitter USA consumers. Simply login to your merchant account and navigate to the ‘My Vouchers’ page to begin creating vouchers to offer. Once approved, these offerd will then be displayed to consumers for purchase in the UnLitter USA consumer app.
  
  After purchase, consumers must then present this voucher to you in-store when redeeming the offer. You may either scan the QR code in your merchant webapp, enter the QR code number in your merchant webapp or ask the consumer to click ‘redeem now’ on their voucher. This will redeem the voucher and ensure it cannot be used on future occasions.

• Will I need to provide any financial information about my business when registering for UnLitter USA?

  UnLitter USA does not require merchants to provide any financial information about their business.

• Where can I find my merchant transaction history?

  You can find your merchant transaction history on your UnLitter USA merchant account. Once logged in, navigate to your ‘Transactions’ page to view all the vouchers that have been redeemed at your merchant since registering with UnLitter USA.

• I am unable to scan the voucher QR codes from my device. How should I proceed?

  Should you be unable to scan the Qr code present on the consumer’s voucher, you may:

  1. Click the QR code button in the bottom right-hand side of the ‘Scan QR code’ page. This will allow you to manually input the QR code number, found underneath the QR code on the consumer’s voucher.
  2. Ask the consumer to click the ‘redeem now’ button located at the bottom of their voucher.

Manage my merchant account

• How can I change/update my personal details registered with the UnLitter USA application?

  Login to the UnLitter USA web application using your merchant account details. Navigate to the ‘My Merchant’ page. Within the ‘Account’ section, you will find a link to your personal details. From there, you can click to view and edit these details.

• How can I change/update my merchant details registered with the UnLitter USA application?

  Login to the UnLitter USA web application using your merchant account details. Navigate to the ‘My Merchant’ page. Within the ‘Account’ section of the profile page, you will find a link to your company details. If you are a merchant owner, you can click to view and edit these details. If you have a merchant leader or merchant staff account, you can view these details, but not edit. Should you wish to make any changes to your merchant details, but do not have the authority to do so, please inform your merchant owner to do so.

• I forgot my password. What do I do?

  Navigate to the login page in the UnLitter USA app. Click on the ‘forgot your password?’ link. You will be prompted to enter your email address or username. Once submitted, merchant owner and leader accounts will receive an email to their registered email address with a one-time password. If you have a merchant staff account, please enter your username. This will inform the creator of your account that you have forgotten your password. You will then need to ask them for your new password.

• I requested a password reset but haven’t received a link in my emails. What should I do?

  Please ensure the email address entered is correct and is the email address registered with your UnLitter USA account. Please also check your junk/spam emails. If you have still not received an email to reset your password, please contact us directly.

• I received an email with a link to reset my password, but I didn’t request this. What now?

  No need to worry! You can simply ignore that email.

• I lost my phone. How can I get my account back?

  This is not a problem! Your account is securely stored in our database. You can log back into your account from your new phone.

• My account has been deleted. What should I do?

  Simply make a new account!

• I want to delete my account and unsubscribe from all UnLitter USA communications. How can I do this?

  Send us a message via this contact form and we’ll take care of it! Please allow for up to 5 working days for this to be completed.

• I want to leave a review of the UnLitter USA app. How do I do this?

  You can do this in the App Store for iPhones, or the Google Play Store for Android. Alternatively, you can contact us directly to let us know what you think!

• I want to make a complaint about UnLitter USA. What should I do?

  If you would like to make a complaint, please contact us directly and we will get back to you as soon as possible.

Merchant functions

• What are the key functionalities of the UnLitter USA merchant web application?

  1. Homepage
  2. Scan Voucher QR codes
  3. Transactions
  4. Vouchers
  5. My Merchant
  6. Manage Account

• What can I find on the merchant app homepage?

  The merchant homepage serves to provide quick access to key functionalities and information about your UnLitter USA account.

• What is the scanning voucher QR code function about?

  When consumers purchase one of your vouchers using their Circular Ucoins, a voucher containing a Qr code is generated in their app. When they wish to redeem this voucher, they must present this to you in-store. All merchant accounts can then use the scan voucher QR code function to scan the voucher and apply the deal/discount for the consumer.

• What can I expect to see in the ‘Transactions’ page on my merchant account?

  Within the transactions page of the merchant application, all merchant accounts can view all vouchers redeemed at your business since the time of registration with UnLitter USA.

• What are my ‘Vouchers’ in the merchant web application?

  All merchant accounts can view a list of all vouchers currently being offered by your business. Merchant accounts can search this list of vouchers if they are looking for specific ones. Merchant owner and leader accounts can also create new vouchers to offer within this page.

• What is the ‘My Merchant’ page?

  The ‘My Merchant’ page allows merchant account to view and edit their registered details and view general information about the UnLitter USA application.

• What can I do in the ‘Manage Account’ page of my merchant account?

  Available only to merchant owners and leaders, the ‘Manage Account’ page is your one-stop shop to all creating and managing your UnLitter USA team. Here you can view, create and remove all merchant leader and staff accounts, as well as reset merchant staff accounts.

Team Management

• Can I create UnLitter USA merchant accounts for all my employees?

  Yes. We encourage you to do so, so that floor staff can scan QR codes on the consumer’s purchased vouchers. You can do this in one of two ways:

  1. Create each employee their own merchant account
  2. Create one account with which all employees can login and scan QR codes with, to accept vouchers from the UnLitter USA app.

• I want to add other merchant accounts. How can I do this?

  If you are a merchant owner or leader, navigate to the ‘Manage Account’ page within your merchant account. Here you will see an ‘add account’ button. Click this to begin creating merchant leader and/or staff accounts, entering the required information for each.

• What are the different merchant user types?

  There are 3 merchant user types:

  • Merchant owner
  • Merchant leader
  • Merchant staff

• What do the different merchant user types mean?

  • Merchant owners refers to the owner of the business. They are the account that originally registered the business on the UnLitter USA app, and have the highest authority, able to scan QR codes, edit company details, create vouchers and add both merchant leader and merchant staff accounts.
  • Merchant leader accounts may include managers of individual branches of the business. They can scan QR codes, create vouchers and add both merchant leader and merchant staff accounts. However, they are unable to edit company details.
  • Merchant staff accounts may include floor staff at the business and/or its various branches. They only have access to scan QR codes. They cannot edit any company details, create vouchers or add other merchant accounts.

• I want to remove an employee from my UnLitter USA team. How do I do this?

  If you are a merchant owner or leader, navigate to the ‘Manage Account’ page within your merchant account. Here you will see all the merchant leader and staff accounts in your UnLitter USA team. Simply click on the account you wish to delete, and select ‘Remove account’.

• I need to reset the password of one of my employee’s merchant staff accounts. What should I do?

  If you are a merchant owner or leader, navigate to the ‘Manage Account’ page within your merchant account. Here you will see all the merchant staff accounts in your UnLitter USA team. Simply click on the account you wish to reset the password for and select ‘Reset Password’. Follow the instructions and save the new password. Please then inform the employee of their new password.

Communications

• How do consumers know that my business is participating in UnLitter USA?

  Consumers will be able to see your merchant account in their app, as well as view all the vouchers your offer.

• How can I let my pre-existing customers know that I am now a participating merchant with UnLitter USA?

  We have a variety of communication materials at your disposal.
  
  Digital communications are available upon request and include:

  • Multiple social media posts that you can share to your business social accounts. Please contact us if you would like access to these social media posts.

I can’t find the information I need

• I can’t find the information I need. What should I do?

  We’re sorry we weren’t able to help you with your query in our FAQs. Please contact us directly, providing us with some information about the issue you’re facing, and we’ll get back to you as soon as possible.