What is UnLitter USA?

• What is UnLitter USA?

  Our UnLitter USA solution is an app that aims to educate and reward users to pick up and dispose of litter correctly, whilst stimulating the local economy.

• How does UnLitter USA work?

  1. Find a merchant or voucher
     
     

     a. To find merchants that accept Circular Ucoins, please navigate to the “Merchants’ tab in the “Shop” page in the app. Alternatively, to view a list of all available vouchers, navigate to the ”Vouchers” tab in the “Shop” page of the app. You can also keep an eye out for shops with a poster in their window indicating that they accept Circular Ucoins.

  2. Select voucher
     
     

     a. Once you’ve found a voucher you’d like to purchase with your Circular Ucoins, simply click ‘Buy now’ on the voucher. Your purchased voucher will appear in the ‘My Vouchers’ tab of the ‘Shop’ page in the UnLitter USA app.

  3. Redeem voucher in-store
     
     

     a. When you wish to redeem your voucher, head over to the store and present your voucher. They will scan the QR code on the voucher and apply your deal/discount. 

• What are the benefits of UnLitter USA?

  UnLitter USA has many benefits for both consumers and participating merchants.
  
  
  For consumers:
  

  • Earn Circular Ucoins to purchase rewards in the form of vouchers from participating merchants,
  • Join your local community in keeping your environment clean and beautiful,
  • Reduce litter entering local ecosystems and harming wildlife,
  • Stimulate your local economy by purchasing vouchers from participating local merchants,
  • Free to sign up!

  For Merchants:
  

  • Access to the UnLitter USA marketing channel, with no sign-up costs,
  • Potential for increased footfall and sales,
  • Positive CSR for encouraging consumers to clean up their environment,
  • Freedom to create and manage your own offers,
  • Quick and easy registration, with no complex POS integration!

• Who developed UnLitter USA?

  Unbox the Universe. You can find out more about Unbox the Universe at www.unboxuniverse.com

How do I participate?

• Can I participate in UnLitter USA?

  Yes! Anyone can download the UnLitter USA app. To earn Circular Ucoins, you must simply be within an activated geofence.

• Where can I use the UnLitter USA app?

  Circular Ucoins can be earned by residents and tourists alike, in any geofenced area. Simply download the UnLitter USA app to start collecting and scanning litter!

• Where can I download the app?

  You can download the app on the App store for iPhone, or google Play Store for Android phones.

• Do I have to pay for the UnLitter USA application?

  No. UnLitter USA is free to download and use.

• Which phones support the UnLitter USA application?

  You will need a smartphone to use the UnLitter USA application

• Is the UnLitter USA application available to international users?

  Anyone can use the UnLitter USA application when in an active geofenced area.

• How do I register with UnLitter USA?

  To register, simply click 'Sign Up' when entering the UnLitter USA application. You will be prompted to provide some details. Provide these details and submit. You will then receive a welcome email with a temporary, one-time password. Next, log in to your account using this one-time password. You will be prompted to complete your registration by changing your one-time password to a password of your choice.

• Can I register without an email address?

  No. You must have a valid email address to register with UnLitter USA.

• What system requirements will I need to use the UnLitter USA application?

  You will need a smartphone and an internet/4G connection to use the UnLitter USA application. You will also need to enable location services and allow access to your phone's camera application whilst using the UnLitter USA app.

• I can’t see UnLitter USA in my region yet. What can I do?

  Unfortunately, we do not have UnLitter USA solutions in every region just yet. However, if you would like to see UnLitter USA in your region or want to partner with us to bring UnLitter USA to your region, please send us an email using our enquiry form.

• I want to spread the word about UnLitter USA. What should I do?

  If you want to spread the word about UnLitter USA, there are a number of ways you can do this:
  

  1. Word of mouth
     a. Tell your friends about the UnLitter USA app. This is the best way to spread the word!
  2. Social Media
     a. Share that you are now part of UnLitter USA on your social media platforms and/or you can also share our website link or the link to download the UnLitter USA app itself.

Security

• Is the UnLitter USA application secure?

  We have taken all reasonable steps to protect your personal information.

• Why do my location services need to be turned on when using the UnLitter USA application?

  We use your location services in order to determine whether you are within a geofenced area. Litter can only be scanned inside pre-determined geofenced areas.

• How do I share my location with the UnLitter USA application?

  When you go to scan a barcode on a piece of litter or take a photo of a piece of litter without a barcode, the UnLitter USA application will ask you to share your location. Click to allow sharing of location services. Depending on your settings, you may need to allow your browser to see your location.

• Why do I need to allow the UnLitter USA application access to my camera?

  In order to earn Circular Ucoins for picking up and disposing of litter, UnLitter USA requires you to scan the barcode on the litter or take a photo of the piece of litter, if no barcode is present. As such, the UnLitter USA app requires access to your camera.

Manage My Account

• How can I change/update my personal details registered with the UnLitter USA application?

  Login to the UnLitter USA app and navigate to the homepage. Within the homepage, you will find ‘My Profile’ along the menu bar at the top of the screen. You can change your details under ‘Account’.

• I forgot my password. What do I do?

  Navigate to the login page in the UnLitter USA app. Click on the ‘forgot your password?’ link. You will be prompted to enter your email address. Once submitted, you will receive an email containing a link to reset your password.

• I requested a password reset but haven’t received a link in my emails. What should I do?

  Please ensure the email address entered is correct and is the email address registered with your UnLitter USA account. Please also check your junk/spam emails. If you have still not received an email to reset your password, please contact us directly.

• I received an email with a link to reset my password, but I didn’t request this. What now?

  No need to worry! You can simply ignore that email.

• I lost my phone. How can I get my account back?

  This is not a problem! Your account is securely stored in our database. You can log back into your account from your new phone.

• My account has been deleted. What should I do?

  Simply make a new account!

• I want to delete my account and unsubscribe from all

  Send us a message via our contact form and we’ll take care of it! Please allow for up to 5 working days for this to be completed.

• I want to leave a review of the UnLitter USA app. How do I do this?

  You can leave us a review in one of two ways:
  

  1. In the App Store for iPhone or Google Play Store for Android
  2. Contact us directly and let us know what you think of our app!
• I want to make a complaint about UnLitter USA. What should I do?

  If you would like to make a complaint, please contact us directly and we will get back to you as soon as possible.

Spending Circular Ucoins

• How can I spend my Circular Ucoins?

  You can spend your Circular Ucoins in the UnLitter USA app by purchasing available vouchers in the “Shop” page of the app.

• Can I sell my Circular Ucoins?

  No. Circular Ucoins can only be used within the UnLitter USA app to purchase vouchers and discounts from participating merchants.

• Can I spend my Circular Ucoins in stores that are not registered with UnLitter USA?

  No. Circular Ucoins are only redeemable for rewards at participating UnLitter USA merchants.

• Can I trade my Circular Ucoins for fiat currency?

  No. Circular Ucoins are not a currency. They cannot be redeemed for fiat currency.

• Can I send my Circular Ucoins to friends and family who also use the UnLitter USA app?

  Unfortunately, this is not a feature we currently support.

I can’t find the information I need

• I can’t find the information I need. What should I do?

  We’re sorry we weren’t able to help you with your query in our FAQs. Please contact us directly, providing us with some information about the issue you’re facing, and we’ll get back to you as soon as possible.